SAP Knowledge Base Article - Public

3248377 - Delays in receiving email with passcode


Candidates whose email domains are from / receive reset password or OTP password email on delayed basis. By the time, email is received, the One time passcode gets expired, and candidates cannot create account on External Career site.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to External Career Site.
  2. Create a new account by filling in all the details.
  3. Hit submit.
  4. Screen shows that One time password has been sent to your email address to activate the account.
  5. Candidates receives this passcode hours later in their inbox which is then expired.


Our Operations team has confirmed that it is a well known issue with and mail providers that they are delaying the inbound emails, sometimes at an extreme level for an unknown reason.


The customers will need to contact the mail provider to accept these emails with no delay.

See Also

2087468 - Emails Blocked or Not Delivered Due to Spam Filters, Spoofing, Bombing (mass mail), IP Address Allowlists

2688533 - DKIM or SPF | SAP SuccessFactors Email Security


email, delay,,, passcode,  , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


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