3248377 - Delays in receiving email with passcode

Candidates whose email domains are from Gmx.com / web.de receive reset password or OTP password email on delayed basis. By the time, email is received, the One time passcode gets expired, and candidates cannot create account on External Career site.

SAP SuccessFactors Recruiting Management

1. Go to External Career Site.
2. Create a new account by filling in all the details.
3. Hit submit.
4. Screen shows that One time password has been sent to your email address to activate the account.
5. Candidates receives this passcode hours later in their inbox which is then expired.

Our Operations team has confirmed that it is a well known issue with web.de and gmx.com mail providers that they are delaying the inbound emails, sometimes at an extreme level for an unknown reason.

The customers will need to contact the mail provider to accept these emails with no delay.

2087468 - Emails Blocked or Not Delivered Due to Spam Filters, Spoofing, Bombing (mass mail), IP Address Allowlists

2688533 - DKIM or SPF | SAP SuccessFactors Email Security

email, delay, gmx.com, web.de, passcode,  , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem