- You are using the Agent Desktop (AD) in side by side mode (add-on) in C4C
- While in the AD, you find that the "From" e-mail field would not allow using other e-mails other than the default noreply@... e-mail address
- SAP Cloud for Customer
- SAP Cloud for Service
- SAP Cloud for Sales
Reproducing the Issue
- Go to Services -> Agent Desktop
- Search and confirm a BP
- Click Message to sent an outbound e-mail
- The From field only allows users to use the noreply e-mail
- The system is working as designed
- Other rules or e-mail addresses maintained in the C4C system are not meant to be used in the Agent Desktop Add-on
- While Agent Desktop is used in the so called side by side mode (as an add-on), the system only defaults to the noreply e-mail
- Due to technical limitations, the add-on was not designed to allow users to use other e-mails addresses in the "From", except for a technical e-mail address
- You feel the scenario described should be included as an enhancement?
- If so, please submit your feature request via the SAP Customer Influence site.
- Customer Influence site for SAP Cloud for Customer: https://influence.sap.com/SAPCloudforCustomer
- See KBA 2531650 - New Customer Request for Additional Feature or Function in SAP standard software, for more details
- Need Customer specific development?
- With SAP Cloud Service Center, you also have the option to receive a customer-specific development.
- You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html
- If you are a partner: please use “email@example.com” or the Partnerfinder
- If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page
no-reply address, Agent Desktop, from, email, , KBA , LOD-CRM-LA , Live Activity , LOD-CRM-SC-EML , Email , Problem
SAP Cloud for Customer core applications 2208