SAP Knowledge Base Article - Preview

3248400 - Agent Desktop (Add-on) : Email From field defaults to noreply@ email address and there is no option to change it

Symptom

  • You are using the Agent Desktop (AD) in side by side mode (add-on) in C4C
  • While in the AD, you find that the "From" e-mail field would not allow using other e-mails other than the default noreply@... e-mail address


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales

Product

SAP Cloud for Customer core applications 2208

Keywords

no-reply address, Agent Desktop, from, email, , KBA , LOD-CRM-LA , Live Activity , LOD-CRM-SC-EML , Email , Problem

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