3248443 - Unable to schedule an interview: "Interview Saved: Exception occurred while saving interview details." - Recruiting Management

When trying to schedule an interview, an error comes up on the screen: "Interview Saved: Exception occurred while saving interview details.".

SAP SuccessFactors Recruiting Management

This issue can have several root causes. These are the ones identified so far:

1. Issue with cache
2. An issue with the Outlook Integration settings that can be confirmed by using the Verify button in Set Up Interview Scheduling with Outlook Integration:
   "Establish Outlook Integration for Interview Scheduling" is enabled in the Set Up Interview Scheduling Outlook Integration in Admin Center, but when we click on Verify, we get a response that the system couldn't verify the integration:
   "1. Invalid Client ID, Client Secret, or Tenant ID.
   2. Service Principal Name (SPN)'s Client Secret may be expired.
   3. Service Account's email address is invalid or doesn't exist in the system.
   4. Try again later."

For Cause 1, ensure that the browser's cache and cookies has been cleared for all time, and run an oData API Metadata Refresh, and try again.

For Cause 2, to fix the integration issue it will be required to review the Outlook Integration so that it's set correctly, or to disable the checkbox in case the integration is not required.

In case you wish to review the Outlook Integration, please, reach out to your IT team to confirm that all of the values entered in the integration are correct.

2997844 - Error on Interview Scheduling with Outlook Integration using Modern Authentication - Recruiting Management

interview, scheduling, outlook, integration, error, schedule, job, requisition, application, candidate. , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem