SAP Knowledge Base Article - Public

3248443 - Unable to schedule an interview: "Interview Saved: Exception occurred while saving interview details." - Recruiting Management


When trying to schedule an interview, an error comes up on the screen: "Interview Saved: Exception occurred while saving interview details.".


SAP SuccessFactors Recruiting Management


"Establish Outlook Integration for Interview Scheduling" is enabled in the Set Up Interview Scheduling Outlook Integration in Admin Center, but when we click on Verify, we get a response that the system couldn't verify the integration:

"1. Invalid Client ID, Client Secret, or Tenant ID.

2. Service Principal Name (SPN)'s Client Secret may be expired.

3. Service Account's email address is invalid or doesn't exist in the system.

4. Try again later."

This confirms that there is an issue with the details in the Outlook integration.


To fix the issue, it will be required to review the Outlook Integration so that it's set correctly, or to disable the checkbox in case the integration is not required.

In case you wish to review the Outlook Integration, please, reach out to your IT team to confirm that all of the values entered in the integration are correct.

See Also

2997844 - Error on Interview Scheduling with Outlook Integration using Modern Authentication - Recruiting Management


interview, scheduling, outlook, integration, error, schedule, job, requisition, application, candidate. , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem


SAP SuccessFactors Recruiting all versions