SAP Knowledge Base Article - Public

3248463 - Agent Desktop (Add-On) : unable to extend or adapt screens


  • You are using the Agent Desktop (AD) and would like to perform tasks such as, for example:
  • Adaptation feature does not affect AD, and it is not possible to make changes to the UI


  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales
  • Agent Desktop (As an add-on)


  • Current limitation
  • Currently, there is no adaptation or extensibility options for the AD as an add-on


  • SAP is planning to enhance the Agent Desktop (Add-on) to allow users to perform extensibility and adaptation to the UI
  • The plan is tentative for Q1/2023


Agent desktop add-on, adaptation mode, adapt, extend fields, add, remove tab , KBA , LOD-CRM-LA , Live Activity , Problem


SAP Cloud for Customer core applications 2208