SAP Knowledge Base Article - Public

3248924 - Error when existing candidates submits a Data Capture Form - Recruiting Marketing

Symptom

Existing Candidates are getting a message "There's already a profile associated with the email address you provided, so we can't create a new profile." When submitting a data capture form. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Candidate receives a link of the landing page with data capture form from the recruiter.
  2. Candidate fills up all the required fields and submit.
  3. Message showing "There's already a profile associated with the email address you provided, so we can't create a new profile." appears. 

Cause

  • The link of landing page with Data Capture form the existing candidate is using did not came from an email campaign. 
  • The recruiter did not use the "link icon" in the email campaign when adding the URL of the landing page. 

Resolution

This is an expected generic message that the existing candidates will receive if they tries to submit a data capture form that did not came from an Email Campaign. This message cannot also be changed. In order for the existing candidates to successfully fill up and submit the data capture form, the recruiter must send link of the landing page to the candidates using Email Campaign. The recruiter also needs to make sure that the URL of the landing page was added using the link icon when creating email template for the email campaign.

See Also

  • 2643682 - Enable Email Layout and Data Capture Forms - Recruiting Marketing - CRM
  • Implementation Guide - Data Capture Forms for New and Existing Candidates 

Keywords

Existing candidate, submit, DCF, error DCF, existing, email , KBA , LOD-SF-RMK-CRM , Data Capture Form, Email Layout, Email Campaign , Problem

Product

SAP SuccessFactors Recruiting all versions