SAP Knowledge Base Article - Public

3248945 - Application error for external user while accessing recommended people and welcome message through "Your Onboarding Guide" in Onboarding

Symptom

Application error for external user while accessing recommended people and welcome message: An application error occurred. Click Refresh or try again later. If this still doesn't work, please contact Product Support.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Access the instance as the Candidate
  2. Provide the candidate credentials
  3. Click on the "Your Onboarding Guide" Tile
  4. The following error message: An application error occurred. Click Refresh or try again later. If this still doesn't work, please contact Product Support.

Cause

In this case it looks like the service user did not have permissions to employment details mss except only to view self, that is why the Onboarding Admin info was showing correctly in useful contact but the other user was not.

Resolution

For the permission role OnboardingBpeAdmin, it was added the target population of internal employees as well for the BPEServiceUser group. Rechecked the new hire and now the useful contacts are showing correctly. 

Keywords

SuccessFactors, OBX, On boarding, SF, INC2442248  , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding all versions