SAP Knowledge Base Article - Public

3249466 - Unable to Create Installed Base Without Description

Symptom

You notice that it is not possible to create an Installed Base without the Description field.

Environment

SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to Installed Bases work center.
  2. Click +.
  3. Add the details except the description.
  4. Click Save or Save and Open.
  5. See the Description needs to be filled as a mandatory field.

Cause

There is a validation in the system logic that requires this field to be populated when creating the Installed Base.

Resolution

This is the system designed behavior.

Keywords

Description, Field, Installed Base, Mandatory, Unable, Create, Validation, Logic, SAP Service Cloud Version 2, Creation, , KBA , CEC-CRM-IB , Installed Base for SAP Sales/Service Cloud , How To

Product

SAP Service Cloud Version 2 all versions