SAP Knowledge Base Article - Public

3249466 - Unable to Create Installed Base Without Description


You notice that it is not possible to create an Installed Base without the Description field.


SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to Installed Bases work center.
  2. Click +.
  3. Add the details except the description.
  4. Click Save or Save and Open.
  5. See the Description needs to be filled as a mandatory field.


There is a validation in the system logic that requires this field to be populated when creating the Installed Base.


This is the system designed behavior.


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SAP Service Cloud Version 2 all versions