SAP Knowledge Base Article - Public

3249477 - Unable to Create Installed Base Without Customer Information


You notice that it is not possible to create an Installed Base without the customer information, that is, the Account or Individual Customer.


SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to Installed Bases work center.
  2. Click +.
  3. Add the details except the customer information (Account or Individual Customer).
  4. Click Save or Save and Open.
  5. See the customer information needs to be filled as a mandatory data.


There is a validation in the system logic that requires the Account or Individual Customer details to be populated when creating an installed base.


This is the system designed behavior.


Field, Data, Account, Individual Customer, Customer, Information, Customer Information, SAP Service Cloud Version 2, Installed Base, Installed Bases, Mandatory, , KBA , CEC-CRM-IB , Installed Base for SAP Sales/Service Cloud , How To


SAP Service Cloud Version 2 all versions