SAP Knowledge Base Article - Public

3249487 - Unable to Delete Installed Base

Symptom

You notice that it is not possible to delete an Installed Base

Environment

SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to Installed Bases work center.
  2. Select any ID in the list.
  3. Click on the Delete button, in Actions column.
  4. See the error message Installed Base XX cannot be deleted as the status is not In Preparation.

Cause

Only installed bases that are in status In Preparation can be currently deleted in the system.

If an installed base is maintained in any other status, then it will not be possible to delete it.

Resolution

This is the system designed behavior.

Keywords

Installed, Base, Bases, Delete, Status, In Preparation, Unable, Active, Blocked, Obsolete, SAP Service Cloud Version 2, Installed Base cannot be deleted as the status is not In Preparation, , KBA , CEC-CRM-IB , Installed Base for SAP Sales/Service Cloud , How To

Product

SAP Service Cloud Version 2 all versions