SAP Knowledge Base Article - Public

3249505 - Emails not being received by candidates with email domain - Onboarding 1.0


  • Emails are not being received by candidates with email domain as Hotmail.


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Send or resend an onboarding notification to any candidates with as their email domain.
  2. Emails are sent successfully.
  3. However, candidates are not receiving the emails.


Upon confirmation from Operations Team, we had an issue on September 14 and 15 were mails sent to from our DC62 mail servers were bounced due to temporarily rate limitation caused by low IP reputation.


The Internal Team has had worked with Microsoft and fixed the issue and mails started going from Sept 16th onwards.

For Live Customers:

  • If emails are still not being received by the candidates, raise a support ticket

For Cloud Product Support:

  • Please raise an internal ticket to the Operations Team to check the ironport logs and confirm whether mails were really sent. See internal info for sample internal ticket.

See Also

2087468 - Emails Blocked or Not Delivered Due to Spam Filters, Spoofing, Bombing (mass mail), IP Address Allowlists


Email, Notification, Hotmail, Domain, Onboarding Notification, Mail Queue, Ironport Logs, Onboarding 1.0, OBD, Onboarding, EML , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem


SAP SuccessFactors Onboarding 2205