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3249717 - SUM: error GetDatabaseStatus failed: Database not found while starting SUM.


  • While starting SUM you find this error in the log file sapstartsrv.log:
    [Thr 3153] *** ERROR => Operation::ExecuteNextCommand(): Command GetDatabaseStatus terminated with errorcode 9 [Operation.cp 348]
    [Thr 3153] *** ERROR => Operation [id=6324FDA84C2B5AC0E1008011AC1347A3]: Command execution failed [Operation.cp 450]
    [Thr 3153] *** ERROR => Webmethod GetDatabaseStatus failed: Database not found [saphostcontr 1674]
  • In the log dev_sapdbctrl (located in the WORK folder), you see this error

    [PID 32833712] Fri Sep 16 06:55:28 2022
    [PID 32833712] '/oracle/XII/12102/bin/sqlplus' terminated normally with exit code '0'
    [PID 32833712] '/oracle/XII/12102/bin/sqlplus' output -->
    [PID 32833712]   ERROR:
    [PID 32833712]   ORA-01034: ORACLE not available
    [PID 32833712]   ORA-27101: shared memory realm does not exist
    [PID 32833712]   IBM AIX RISC System/6000 Error: 2: No such file or directory
    [PID 32833712]   Additional information: 2311
    [PID 32833712]   Additional information: -127055553
    [PID 32833712]   Process ID: 0
    [PID 32833712]   Session ID: 0 Serial number: 0
    [PID 32833712]   SAPSAPSAPSTART
    [PID 32833712]   SP2-0640: Not connected
    [PID 32833712]   SP2-0640: Not connected
    [PID 32833712]   SP2-0640: Not connected
    [PID 32833712]   SP2-0640: Not connected
    [PID 32833712] <-- '/oracle/XII/12102/bin/sqlplus' output
    [PID 32833712] Error message from sqlplus: 'ORA-01034: ORACLE not available'
    [PID 32833712]   Detection warning: Ambiguous ORACLE_HOME detected: mismatch between oratab and software owner environment
    [PID 32833712]   Reported status could be wrong!
    [PID 32833712] Status: Instance: XII, DB Name: XII
    [PID 32833712]   Instance: Instance is stopped
    [PID 32833712]   Database: Database is stopped
    [PID 32833712]   Archiver: Archiver is stopped
    [PID 32833712] Trying to find listener for database XII
    [PID 32833712] Trying to find listener in listener.ora
    [PID 32833712] local_listener is not defined
    [PID 32833712] Trying to find listener by SID in '/etc/listener.ora'
    [PID 32833712] *** ERROR => Failed to open file '/etc/listener.ora': No such file or directory [dboractrl.cpp 6793]
    [PID 32833712] No matching listener found in '/etc/listener.ora'



SAP NetWeaver



SAP NetWeaver 7.3


KBA , BC-DB-ORA , Oracle , Problem

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