SAP Knowledge Base Article - Public

3249932 - Space Between Sentences in Tiny MCE Editor Bigger than Usual


You notice that, sometimes, when you hit enter while writing an e-mail in a service ticket, the space between the sentences / lines is bigger than usual.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Tickets work center view.
  3. Open any ticket.
  4. Navigate to Interactions tab.
  5. Click New E-mail.
  6. Enter any text e.g. Testing
  7. Hit Enter.
  8. See the space added is bigger than usual.
  9. If you click Backspace and hit Enter again, the usual space is properly added.


This is a current limitation with the Tiny MCE editor, that depending on the manner in which the editor is loaded and instantiated, the spacing can be bigger than usual.


This is a system limitation with the Tiny MCE editor.


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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions