Symptom
You notice that, sometimes, when you hit enter while writing an e-mail in a service ticket, the space between the sentences / lines is bigger than usual.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Service work center.
- Navigate to Tickets work center view.
- Open any ticket.
- Navigate to Interactions tab.
- Click New E-mail.
- Enter any text e.g. Testing
- Hit Enter.
- See the space added is bigger than usual.
- If you click Backspace and hit Enter again, the usual space is properly added.
Cause
This is a current limitation with the Tiny MCE editor, that depending on the manner in which the editor is loaded and instantiated, the spacing can be bigger than usual.
Resolution
This is a system limitation with the Tiny MCE editor.
Keywords
Space, Bigger, Usual, Line, Tiny, MCE, Tiny MCE, Editor, C4C, SAP Cloud for Customer, Tickets, Service, Ticket, Interactions, Email, , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions