SAP Knowledge Base Article - Public

3249935 - Unassociated E-mail Search not Returning Correct Results


When you use the Basic Search in Unassociated E-mails to Search for an e-mail included in the "To" column of Unassociated E-mails, it does not return any result.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service.
  2. Go to Unassociated E-mails.
  3. Using the Magnifying Glass, Search for one of the addresses included in the "To" column.

Result: The e-mail is not returned from the Search.


Currently, we do not support searching for Message "To" parties from the Basic Search feature.

Basic search only works for e-mail ID, e-mail Subject, Message From e-mail Address and Message From Party ID.


This is the standard behavior of the system.
If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.


Unassociated, e-mail, Search, To , KBA , LOD-CRM-SC-EML , Email , Problem


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