/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
- Inbound/Outbound e-mail communication (E-Mail Communication Channel) is not visible in Agent Desktop (add-on) Customer Hub Timeline
- For example, e-mails which create tickets via e-mail channel or e-mail replies done from a ticket are not visible in AD Customer Hub Timeline
Read more...
Environment
- SAP Cloud for Customer
- SAP Cloud for Service
- SAP Cloud for Sales
Product
SAP Cloud for Customer core applications 2208
Keywords
Agent Desktop, Customer Hub Timeline , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)