Symptom
You are using external as the fulfillment in a Customer Contract and you expect that a Purchase Request be created from the Customer Contract.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Sales Orders work center.
- Select the Contracts view.
- Create a new contract.
- Enter the expected data.
- Navigate to the Items tab.
- Enter product/service ID ABC (ABC represents the ID of the product/service).
- Under Execution, chance the Fulfillment to External.
- Release the document.
Since the fulfillment is external, you expect a Purchase Request tobe created automaitally. But it does not.
Cause
Purchase request will not created from contract.
Resolution
This is the expected system behavior.
You can create a follow-up document, such as a Sales Order or Service Order, the external fulfillment will come automatically and from these documents will the Purchase Request (intercompany process) be created.
See Also
2852086 - Third Party Inter Company Scenario
Keywords
Intercompany, Customer Contract, Sales Order, Service Order, Purchase Request, Not, Created, Process , KBA , AP-SLO-SO , Sales Order , How To