SAP Knowledge Base Article - Public

3250057 - Unable to Change Installed Base Status from In Preparation to Blocked or Obsolete

Symptom

You notice that it is not possible to change the installed base status from In Preparation directly to Blocked or Obsolete.

Environment

SAP Service Cloud Version 2

Cause

The system logic requires that the users follow the status flow from In Preparation to Active, before the installed base status can be set to Blocked or Obsolete.

Resolution

This is the system designed behavior.

Keywords

Status, Installed Base, Movement, In Preparation, Active, Blocked, Obsolete, SAP Service Cloud Version 2, , KBA , CEC-CRM-IB , Installed Base for SAP Sales/Service Cloud , How To

Product

SAP Service Cloud Version 2 all versions