SAP Knowledge Base Article - Public

3250079 - Unable to view or download attachment in iOS devices from workflow quick action card (Latest Home Page)

Symptom

When trying to view an attachment associated with a time off workflow on an iOS device from workflow quick action card an error occurs: 'Load Error, please try again later'

Environment

  • SAP SuccessFactors Employee Central : Time Off
  • SAP SuccessFactors Employee Central : Mobile Applications

Reproducing the Issue

  1. Open the iOS application as an approver
  2. Under approvals, click on Time Off -> view all
  3. Click on the quick card associated with a time off request 
  4. In the request details screen, click on the attachment associated with the time off request
  5. Error occurs 'Load Error, please try again later'

Resolution

  • The issue has been fixed in mobTrain 2210 release
  • The latest version of the app should become available after October 17th
  • The app should be upgraded to the latest version to resolve the issue

Work-Around:

  • Open the workflow approval request from the To-Do section in the iOS mobile application
  • The attachment can be viewed correctly from this screen
  • The issue is only present in the workflow quick action card

Keywords

Workflow quick action, attachment, error, mobile, iOS, time off, workflow, latest home page, 'Load Error, please try again later' , KBA , LOD-SF-EC-TIM-MOB , Time Mobile , Problem

Product

SAP SuccessFactors Employee Central 2205 ; SAP SuccessFactors HXM Suite Core 2205