SAP Knowledge Base Article - Public

3250079 - Unable to view or download attachment in iOS devices from workflow quick action card (Latest Home Page)


When trying to view an attachment associated with a time off workflow on an iOS device from workflow quick action card an error occurs: 'Load Error, please try again later'


  • SAP SuccessFactors Employee Central : Time Off
  • SAP SuccessFactors Employee Central : Mobile Applications

Reproducing the Issue

  1. Open the iOS application as an approver
  2. Under approvals, click on Time Off -> view all
  3. Click on the quick card associated with a time off request 
  4. In the request details screen, click on the attachment associated with the time off request
  5. Error occurs 'Load Error, please try again later'


  • The issue has been fixed in mobTrain 2210 release
  • The latest version of the app should become available after October 17th
  • The app should be upgraded to the latest version to resolve the issue


  • Open the workflow approval request from the To-Do section in the iOS mobile application
  • The attachment can be viewed correctly from this screen
  • The issue is only present in the workflow quick action card


Workflow quick action, attachment, error, mobile, iOS, time off, workflow, latest home page, 'Load Error, please try again later' , KBA , LOD-SF-EC-TIM-MOB , Time Mobile , Problem


SAP SuccessFactors Employee Central 2205 ; SAP SuccessFactors HXM Suite Core 2205