SAP Knowledge Base Article - Public

3250269 - Assessment Integration with SHL is not working

Symptom

"Error ordering assessment" when triggering the assessment integration with SHL. 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting 
  2. Move a candidate to Assessment status (or any statuses that should trigger the assessment)
  3. "Error ordering assessment" appears in the Assessment portlet

Cause

Invalid Package

Resolution

When checking the response logs in Event Notification Audit Log we see <ns3:statusDetails>[123456789] Invalid Package [12345] requested</ns3:statusDetails>
    </ns3:rcmAssessmentResponse>

The issue is on the Vendor side. Please check with SHL to ensure they provide valid assessment packages. 

See Also

User Assistance Documentation (Help Portal): Integrating Recruiting with Third-Party Vendors for Candidate Assessment

Keywords

Assessment, Error, Triggered, Invalid, Order , KBA , LOD-SF-RCM-ASI , Assessment Integration , Problem

Product

SAP SuccessFactors Recruiting all versions