SAP Knowledge Base Article - Public

3250269 - Assessment Integration with SHL is not working


"Error ordering assessment" when triggering the assessment integration with SHL. 


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting 
  2. Move a candidate to Assessment status (or any statuses that should trigger the assessment)
  3. "Error ordering assessment" appears in the Assessment portlet


Invalid Package


When checking the response logs in Event Notification Audit Log we see <ns3:statusDetails>[123456789] Invalid Package [12345] requested</ns3:statusDetails>

The issue is on the Vendor side. Please check with SHL to ensure they provide valid assessment packages. 

See Also

User Assistance Documentation (Help Portal): Integrating Recruiting with Third-Party Vendors for Candidate Assessment


Assessment, Error, Triggered, Invalid, Order , KBA , LOD-SF-RCM-ASI , Assessment Integration , Problem


SAP SuccessFactors Recruiting all versions