"Error ordering assessment" when triggering the assessment integration with SHL.
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to Recruiting
- Move a candidate to Assessment status (or any statuses that should trigger the assessment)
- "Error ordering assessment" appears in the Assessment portlet
When checking the response logs in Event Notification Audit Log we see <ns3:statusDetails> Invalid Package  requested</ns3:statusDetails>
The issue is on the Vendor side. Please check with SHL to ensure they provide valid assessment packages.
User Assistance Documentation (Help Portal): Integrating Recruiting with Third-Party Vendors for Candidate Assessment
Assessment, Error, Triggered, Invalid, Order , KBA , LOD-SF-RCM-ASI , Assessment Integration , Problem