SAP Knowledge Base Article - Public

3250987 - Files with slash " / " in their name are not allowed

Symptom

 Files with slash " / " in their name are not allowed

Environment

SAP Cloud for Customer

Reproducing the Issue

Emails are sent with attached files that contain a Slash "/" in the name.

These attachments are not accepted on the C4C System.

Cause

The use of special characters is prohibited by Windows and is not just specific to SAP C4C.

Resolution

This is expected system behavior

Keywords

special characters, Slash,  slash,  / , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer core applications all versions