SAP Knowledge Base Article - Public

3251430 - Stories cannot allocate enough memory: OOM

Symptom

When running a Stories report, error message is displayed, or contains the following. 

error code [4]; SAP DBTech JDBC: [4]: cannot allocate enough memory: OOM. please check traces for further information; nested exception is com.sap.db.jdbc.exceptions.JDBCDriverException: SAP DBTech JDBC: [4]: cannot allocate enough memory: OOM. please check traces for further information.

This is happening for new reports and older reports that were running.

Environment

  • SuccessFactors Learning Management
  • SuccessFactors Analytics 

Cause

The report is currently trying to return too much data that has hit the memory cap for the database. 

Resolution

  • Per our Documentation  "Currently, your query can include only up to 120 columns, which are selected from maximum 30 tables. Your query can retrieve data up to 1,000,000 cells."This is a recommendation and the data within those cells can also fluctuate the limits. When this error is seen. Please filter your reports to return less data. 

See Also

Keywords

LMS, ANA, Learning, Analytics, OOM , Out of Memory, Hana,  , KBA , LOD-SF-LMS-SAC , Stories for Learning , LOD-SF-ANA-SAC , People Analytics (Analytics Cloud for SF) , Problem

Product

SAP SuccessFactors HXM Suite Core 2205