SAP Knowledge Base Article - Public

3251465 - Onboardee cards creation failure


  • The New hire has not completed the data collection tasks but the "Help us know about you " card is not appearing for candidate


SAP SuccessFactors Onboarding


  • During migration from legacy home page to latest home page, if card creation is failed. This issue occurs.


  • If there is failure in card creation , these can be retriggered using Card retrigger option to get the card if not coming.
  • As a workaround we can re-create the card if any failure happen earlier. We have ONB2 card retrigger option.


Please make sure you have permission to the object: ONB2OnboardeeCardsTrigger

Under Administrator Permissions Go to Onboarding or Offboarding Admin Object permission -> ONB2OnboardeeCardsTrigger. Provide View edit permission

After this perform below steps to retrigger the card creation.

  • Go to Manage data
  • Under Create New select ONB2OnboardeeCardsTrigger object
  • In the Process field select the Process Id of the candidate
  • Click on Save



Cards creation failed, Help us know about you, disappeared , not triggered, not seen, not visible, Onboarding, to do cards, tiles , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem


SAP SuccessFactors Onboarding 2205