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SAP Knowledge Base Article - PublicSymptom
You notice that the External ID field in your Installation Point is empty and you would like to understand why.
Environment
SAP Service Cloud Version 2
Cause
The External ID field in the installation point will only be populated in case the installation point was replicated from an external system to the SAP Service Cloud Version 2.
Resolution
This is the system designed behavior.
Keywords
SAP Service Cloud Version 2, Installation Point, Installation, Point, External ID, External, ID, Empty, Blank, Field, Value, Replicated, Replication, External System, , KBA , CEC-CRM-IP , Installation Points for SAP Sales/Service Cloud , How To
Product
SAP Service Cloud Version 2 all versions
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