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3252032 - Tiles not loading properly in Hana Cockpit

Symptom

Slowness in cockpit Url is observed and some of the tiles like database overview or CPU analysis can't load properly.

Similar error shown in cockpit-web-app & cockpit-hdb-svc log:

cockpit-web-app.log

=============

MM/DD/YY h:mm:ss.mss  [APP/9-2] OUT   127.0.0.1 - - [MM/DD/YY h:mm:ss.mss  +0000] "HEAD /?portalInterceptorAppId=xxxxx HTTP/1.1" 200 - "https://xxxx:30033/cockpit" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.0.0 Safari/537.36"
MM/DD/YY h:mm:ss.mss  [RTR] OUT   10.10.10.110 - - to xxxx:30033 "GET /hdbui/xsaAdmin/XSAInfo HTTP/1.1" 500 sent 190 in 245 by xxxxxxxx
MM/DD/YY h:mm:ss.mss  [APP/9-2] OUT   127.0.0.1 - - [MM/DD/YY h:mm:ss.mss  +0000] "GET /hdbui/xsaAdmin/XSAInfo?resid=349823&portalInterceptorAppId=85f9dfa6-3110-4a8a-9133-cdff5455fcb2 HTTP/1.1" 500 190 "https://xxxx:30033/cockpit" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.0.0 Safari/537.36"
MM/DD/YY h:mm:ss.mss  [APP/9-2] SYS   #2.0#MM/DD/YY h:mm:ss.mss  #+00:00#ERROR#/Handler#####xxx####xxxx######xxxx#PLAIN##GET request to /hdbui/xsaAdmin/XSAInfo?resid=123456 completed with status 502 - error while forwarding request to https://xxxx:30033/xsaAdmin/XSAInfo?resid=123456: read EOF#
MM/DD/YY h:mm:ss.mss  [RTR] OUT  10.10.10.110 - - to xxxx:30033 "POST /portal/rest/v1/personalization/sap.ushell.personalization#cp.resourcedirectory HTTP/1.1" 200 sent 25 in 209 by xxxxxxxx

 

cockpit-hdb-svc.log

============

MM/DD/YY h:mm:ss.mss  [APP/9-2] ERR   #2.0#MM/DD/YY h:mm:ss.mss  #+00:00#ERROR#com.sap.hana.cockpit.hdb.api.SAPControlServlet#
                                       ###xxxxx##cockpit-hdb-svc#com.sap.hana.cockpit.hdb.api.SAPControlServlet########http-nio-127.0.0.1-40015-exec-9#PLAIN##
                                       SAPCTL_CONNECTION_FAILED: Failed to open connection to SAP Control: {"url":"http://xxxx:50013/SAPControl"}
                                       
MM/DD/YY h:mm:ss.mss  [RTR] OUT  10.10.10.110 - - to xxxx:30033 "GET /hdb/od/core/General.APCAs HTTP/1.1" 200 sent 631 in 1379 by xxxxxxx
MM/DD/YY h:mm:ss.mss  [RTR] OUT  10.10.10.110 - - to xxxx:30033 "POST /sapcontrol/operation/GetInstanceList HTTP/1.1" 500 sent 175 in 15044 by xxxxxxx
MM/DD/YY h:mm:ss.mss  [APP/9-2] ERR   #2.0#MM/DD/YY h:mm:ss.mss  #+00:00#ERROR#com.sap.hana.cockpit.hdb.api.SAPControlServlet#
                                       ###xxxx##cockpit-hdb-svc#com.sap.hana.cockpit.hdb.api.SAPControlServlet########http-nio-127.0.0.1-40015-exec-5#PLAIN##
                                       SAPCTL_CONN_TIMEOUT: Connection to SAP Control timed out: {"url":"http://xxxx:50013/SAPControl"}


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Environment

SAP HANA Cockpit 2.0

Product

SAP HANA, platform edition 2.0

Keywords

HANA Cockpit, blank screen, empty page, tiles can't load, upgrade SAP HANA Cockpit , KBA , HAN-CPT-CPT2 , SAP HANA Cockpit version 2 - based on XSA , HAN-CPT-CPT2-ADM , SAP HANA Cockpit 2 (Administration Core) , Problem

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