Symptom
Slowness in cockpit Url is observed and some of the tiles like database overview or CPU analysis can't load properly.
Similar error shown in cockpit-web-app & cockpit-hdb-svc log:
cockpit-web-app.log
=============
MM/DD/YY h:mm:ss.mss [APP/9-2] OUT 127.0.0.1 - - [MM/DD/YY h:mm:ss.mss +0000] "HEAD /?portalInterceptorAppId=xxxxx HTTP/1.1" 200 - "https://xxxx:30033/cockpit" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.0.0 Safari/537.36"
MM/DD/YY h:mm:ss.mss [RTR] OUT 10.10.10.110 - - to xxxx:30033 "GET /hdbui/xsaAdmin/XSAInfo HTTP/1.1" 500 sent 190 in 245 by xxxxxxxx
MM/DD/YY h:mm:ss.mss [APP/9-2] OUT 127.0.0.1 - - [MM/DD/YY h:mm:ss.mss +0000] "GET /hdbui/xsaAdmin/XSAInfo?resid=349823&portalInterceptorAppId=85f9dfa6-3110-4a8a-9133-cdff5455fcb2 HTTP/1.1" 500 190 "https://xxxx:30033/cockpit" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.0.0 Safari/537.36"
MM/DD/YY h:mm:ss.mss [APP/9-2] SYS #2.0#MM/DD/YY h:mm:ss.mss #+00:00#ERROR#/Handler#####xxx####xxxx######xxxx#PLAIN##GET request to /hdbui/xsaAdmin/XSAInfo?resid=123456 completed with status 502 - error while forwarding request to https://xxxx:30033/xsaAdmin/XSAInfo?resid=123456: read EOF#
MM/DD/YY h:mm:ss.mss [RTR] OUT 10.10.10.110 - - to xxxx:30033 "POST /portal/rest/v1/personalization/sap.ushell.personalization#cp.resourcedirectory HTTP/1.1" 200 sent 25 in 209 by xxxxxxxx
cockpit-hdb-svc.log
============
MM/DD/YY h:mm:ss.mss [APP/9-2] ERR #2.0#MM/DD/YY h:mm:ss.mss #+00:00#ERROR#com.sap.hana.cockpit.hdb.api.SAPControlServlet#
###xxxxx##cockpit-hdb-svc#com.sap.hana.cockpit.hdb.api.SAPControlServlet########http-nio-127.0.0.1-40015-exec-9#PLAIN##
SAPCTL_CONNECTION_FAILED: Failed to open connection to SAP Control: {"url":"http://xxxx:50013/SAPControl"}
MM/DD/YY h:mm:ss.mss [RTR] OUT 10.10.10.110 - - to xxxx:30033 "GET /hdb/od/core/General.APCAs HTTP/1.1" 200 sent 631 in 1379 by xxxxxxx
MM/DD/YY h:mm:ss.mss [RTR] OUT 10.10.10.110 - - to xxxx:30033 "POST /sapcontrol/operation/GetInstanceList HTTP/1.1" 500 sent 175 in 15044 by xxxxxxx
MM/DD/YY h:mm:ss.mss [APP/9-2] ERR #2.0#MM/DD/YY h:mm:ss.mss #+00:00#ERROR#com.sap.hana.cockpit.hdb.api.SAPControlServlet#
###xxxx##cockpit-hdb-svc#com.sap.hana.cockpit.hdb.api.SAPControlServlet########http-nio-127.0.0.1-40015-exec-5#PLAIN##
SAPCTL_CONN_TIMEOUT: Connection to SAP Control timed out: {"url":"http://xxxx:50013/SAPControl"}
Read more...
Environment
SAP HANA Cockpit 2.0
Product
Keywords
HANA Cockpit, blank screen, empty page, tiles can't load, upgrade SAP HANA Cockpit , KBA , HAN-CPT-CPT2 , SAP HANA Cockpit version 2 - based on XSA , HAN-CPT-CPT2-ADM , SAP HANA Cockpit 2 (Administration Core) , Problem
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