SAP Knowledge Base Article - Public

3252038 - "Forward to Provider" Checkbox Missing When Reporting an Incident


While reporting an incident, you notice that the "Forward to Provider" checkbox is missing.

You might also note that the "Application Area" field is no longer mandatory.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Reproducing the Issue

  1. Click the Help (?) button at the top-right corner of the screen, then click Help Center
  2. A column will open on the right side of the screen; under Support, click "Solve an Issue or Report an Incident"
  3. Click Next to proceed to step 2 - Enter Incident Information.
  4. In this screen, the "Forward to Provider" checkbox is missing and the "Application Area" field is not mandatory:



The option to send an incident to provider (i.e. SAP Product Support) is only available to key users. Additionally, specifying application area is only mandatory when sending the incident to SAP Product Support.

Hence, for users that are not key users, the "Forward to Provider" checkbox will not be shown and the "Application Area" field will be optional.


Regular users are expected to report incidents internally to be reviewed by the key user, which will then forward them to provider if needed.

In case the user in question should be a key user, please ensure they have access rights to the work center view of the Application and User Management wrk center, which enables the user as a key user.

See Also

Solve a Problem or Report an Incident at SAP Help Portal


Forward to Provider, missing, Application Area, mandatory, report, incident, key user, , KBA , AP-LM-SPC-INC , Incident Handling , SRD-CC-CI-CCS , ByD Service Control Center , How To


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