SAP Knowledge Base Article - Public

3252522 - When Clicking Ctrl + P Function the Page is Losing Some Part of Information

Symptom

When doing CTRL+P from the Insights work center it shows only partial filled information in the page.

Environment

SAP Business ByDesign

Reproducing the Issue

1. Go to Insights work center

2. Select my dashboard view

3. Press Ctrl + P

You will see partial filled information in the page.

Cause

The main cause for this issue is incorrect Page setup.

Resolution

You can resolve this problem by performing the following on your browser:

1. Go to Insights work center

2. Select my dashboard view

3. Press Ctrl + P

4. Change "layout" to "Landscape"

5. Change "Paper size" to "A3"

6. Change "Scale" to "Custom", and change the scale ratio .100 means no scale, the number less than 100 will show more information on page.

Keywords

layout, Landscape, Insights, dashboard , KBA , AP-RC-UIF-RT-B , ByD HTML5 Client (not for Cloud for Customer) , Problem

Product

SAP Business ByDesign all versions