3252554 - Error "Failed to create interaction, please contact your administrator in Agent desktop" after accepting a phone call

• You are using the Agent Desktop Add-On in C4C
• The Agent Desktop/Service Agent Console is configured to handle calls via Widget Integration
• When a call is accepted, it is expected that the call would be captured to both the Customer Hub Timeline and in C4C Activities
• Occasionally, the error "Failed to create interaction, please contact your administrator in Agent desktop" would appear
• No phone interaction is created in the Customer Hub Timeline
• No phone interaction is created in the Activities -> Phone Calls either

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

• SAP Cloud for Customer
• SAP Cloud for Service
• SAP Cloud for Sales 

Error, Interaction, Customer Hub, Activity, AD, Agent Desktop , KBA , failed to create interaction , agent desktop , LOD-CRM-LA , Live Activity , LOD-CRM-SBS-AC , Agent Console Add-on , Problem