SAP Knowledge Base Article - Public

3253029 - Unable to cancel onboarding process - Onboarding

Symptom

Unable to cancel Onboarding process. System shows error message: [COE0018]The cancellation request for new hire 12345678 has failed. Please contact your administrator.

Environment

SAP SuccessFactors Onboarding

Cause

Incorrect Picklist Configuration

Resolution

Non-Unique External Code value of picklist "Name of your picklist" has to be same as their External Code.

This a Sample Picklist

PicklistExternal CodeNon-Unique External Code
employee-statusAActive
employee-statusDDormant
employee-statusFFurlough
employee-statusODiscarded
employee-statusPPaid Leave
employee-statusRRetired
employee-statusRNSRNS
employee-statusSSuspended
employee-statusTT
employee-statusUUnpaid Leave

Keywords

SF Onboarding, OBX, onboarding , KBA , LOD-SF-OBX-CAN , Cancel Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions