Symptom
Unable to cancel Onboarding process. System shows error message: [COE0018]The cancellation request for new hire 12345678 has failed. Please contact your administrator.
Environment
SAP SuccessFactors Onboarding
Cause
Incorrect Picklist Configuration
Resolution
Non-Unique External Code value of picklist "Name of your picklist" has to be same as their External Code.
This a Sample Picklist
Picklist | External Code | Non-Unique External Code |
employee-status | A | Active |
employee-status | D | Dormant |
employee-status | F | Furlough |
employee-status | O | Discarded |
employee-status | P | Paid Leave |
employee-status | R | Retired |
employee-status | RNS | RNS |
employee-status | S | Suspended |
employee-status | T | T |
employee-status | U | Unpaid Leave |
Keywords
SF Onboarding, OBX, onboarding , KBA , LOD-SF-OBX-CAN , Cancel Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions