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SAP Knowledge Base Article - PublicSymptom
Unable to cancel Onboarding process. System shows error message: [COE0018]The cancellation request for new hire 12345678 has failed. Please contact your administrator.
Environment
SAP SuccessFactors Onboarding
Cause
Incorrect Picklist Configuration
Resolution
Non-Unique External Code value of picklist "Name of your picklist" has to be same as their External Code.
This a Sample Picklist
| Picklist | External Code | Non-Unique External Code |
| employee-status | A | Active |
| employee-status | D | Dormant |
| employee-status | F | Furlough |
| employee-status | O | Discarded |
| employee-status | P | Paid Leave |
| employee-status | R | Retired |
| employee-status | RNS | RNS |
| employee-status | S | Suspended |
| employee-status | T | T |
| employee-status | U | Unpaid Leave |
Keywords
SF Onboarding, OBX, onboarding , KBA , LOD-SF-OBX-CAN , Cancel Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions
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