SAP Knowledge Base Article - Public

3253073 - Candidate did not appear in the Onboarding Dashboard after initiation from Recruiting - Onboarding

Symptom

  • After initiating the candidate in the RCM, candidate did not appear in the Onboarding Dashboard 
  • Check BPE for Error
  • Error message: The user who is configured as the recruiting manager is associated with the value XXXXX that does not exist. To proceed, review the Recruit to Hire mapping and make any necessary corrections.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate the candidate via Recruiting
  2. In the Recruiting, you can see that the Submission Status is Success
  3. But the candidate didn't appear in the Onboarding Dashboard

Cause

  • The issue is caused due to the Manager ID passed from RCM to ONB
  • You may check the Data Inspector and Employee Profile and see that the user is inactive in the system

Resolution

Maintain an active user as the Recruiting Manager for the requisition and post that you can proceed by restarting the error for the candidate in the Business Process Tile. The candidate should be initiated successfully.

Keywords

Dashboard, Inactive user, Onboarding, BPE Error, RCM, OBX , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding 2205