Symptom
You would like to understand how to create and maintain registered product categories.
Environment
SAP Service Cloud Version 2
Resolution
To create new registered products categories, you can follow the steps below:
- Navigate to your user profile on the top-right corner of your screen.
- Click Settings.
- Navigate to All Settings tab.
- Click Category Settings under Registered Products.
- Click + to add a new category, and make sure that it starts with a z identifier.
It is also important to notice the following points:
- The Serial ID of the Registered Products is linked to the Categories created.
- In case the Serial ID is set as optional for a specific category, then you can create a Registered Product without the Serial ID, in case the specific category is selected.
- By default, when creating a Registered Product, the category will be empty and the Serial ID, mandatory.
Keywords
Registered Product, Registered, Product, Category, Categories, Create, How To, Maintain, Category Settings, Settings, Serial ID, SAP Service Cloud Version 2, , KBA , CEC-CRM-RPD , Registered Products for SAP Sales/Service Cloud , How To
Product
SAP Service Cloud Version 2 all versions