SAP Knowledge Base Article - Public

3253076 - How To Create Registered Product Categories


You would like to understand how to create and maintain registered product categories.


SAP Service Cloud Version 2


To create new registered products categories, you can follow the steps below:

  1. Navigate to your user profile on the top-right corner of your screen.
  2. Click Settings.
  3. Navigate to All Settings tab.
  4. Click Category Settings under Registered Products.
  5. Click + to add a new category, and make sure that it starts with a z identifier.

It is also important to notice the following points:

  • The Serial ID of the Registered Products is linked to the Categories created.
  • In case the Serial ID is set as optional for a specific category, then you can create a Registered Product without the Serial ID, in case the specific category is selected.
  • By default, when creating a Registered Product, the category will be empty and the Serial ID, mandatory.


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SAP Service Cloud Version 2 all versions