SAP Knowledge Base Article - Public

3253077 - Unable to Edit Serial ID Optional Checkbox for Registered Product Category

Symptom

After creating a registered product category, you notice that it is not possible to edit the checkbox Serial ID Optional anymore.

Environment

SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to your user profile on the top-right corner of your screen.
  2. Click Settings.
  3. Navigate to All Settings tab.
  4. Click Category Settings under Registered Products.
  5. See for the existing categories, it is not possible to change the checkbox Serial ID Optional.

Cause

Once the category is created, by standard it is not possible to edit the checkbox.

Resolution

This is the system designed behavior.

Keywords

Serial ID Optional, Serial ID, Optional, Registered Product, Registered Product Category, Categories, Category, SAP Service Cloud Version 2, , KBA , CEC-CRM-RPD , Registered Products for SAP Sales/Service Cloud , How To

Product

SAP Service Cloud Version 2 all versions