SAP Knowledge Base Article - Public

3253364 - Released Hours not visible in Time Sheet for the Service Agent


 Released Hours by a Service Agent are not shown as "Released" (Green) in the Employee Time Sheet


SAP Business ByDesign

Reproducing the Issue

1. Go to Supplier Base work center

2. Go to Service Agents view

3. Search Service Agent ID XYZ

4. Click on "Edit Time Sheet"


Employee XYZ is not a service agent at this time and was not a service agent at the time of the recordings.

Employee XYZ was made an internal employee. Hence the hire was a backdated hire.


Go to Time Administration Work center

Go to Reports View

Search for Employee time recorded Report and Execute

You can observe that, Time are active for the required Employee XYZ


The 'Not started' Under the 'Approval Status' on the report signifies that the approval process was not necessary for these times as they were entered by an administrator.

Hence the approval status is not started.


Released Hours, Not started, Time sheet, Aproval status , KBA , SRD-HR-TLM , Time and Labour Management , Problem


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