SAP Knowledge Base Article - Public

3253381 - Data under "Maximum Backend Time" chart is not being displayed when accessing Performance Analysis Tool in "View" mode in SAP Analytics Cloud (SAC)

Symptom

The following behaviour occurs in SAP Analytics Cloud (SAC):

  • When accessing Performance Analysis Tool the "Model-Maximum Backend Time" chart is not displaying any data until switching to "Edit" mode.

  • It works for SAC models, but it doesn’t work for BW/4HANA models (live connection).

Environment

  • SAP Analytics Cloud (Enterprise) 2022.15.15

Reproducing the Issue

  1.  Login to SAC.
  2.  Navigate to Systems -> Performance -> Analysis tool.
  3.  Click on "Search" and wait for 5-10 sec for data to be displayed.
  4.  Select any report.
  5.  Notice that no data is visible under "Model-Maximum backend time" section in the "View" mode.
  6.  Switch to "Edit" mode.
  7.  Notice that data is being displayed.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, https://hcs.cloud.saphttps://hanacloudservices.cloud.saphttps://cloudanalytics.accounts.ondemand.comhttps://hanacloudservices-us.accounts.ondemand.comhttps://www.sap.comhttps://help.sap.com, predictive analytics (analysis), data analysis (analytics) tools, analytics tools, sap analytics cloud, data literacy, advanced analytics, data democratization, analytics software, real time analytics, self service analytics, advanced data analytics, analytics as a service, analytics cloud / cloud analytics, saas analytics, cloud bi, enterprise planning, cloud data analytics, cloud based analytics, analytics cloud platform, modern analytics, real time analysis, cloud analytics solution(s), what is sap analytics cloud, cloud analytics tools, analytics in the cloud, cloud analytics software epm, business intelligence , KBA , LOD-ANA-XUS , User assistance, performance statistics , Problem

Product

SAP Analytics Cloud 1.0