3253532 - No time recording can be found in Time Sheet UI even though the time events are paired successfully.

After configuring Clock In Clock Out Time Type Derivation Configuration by defining Time Types used for pairing of time events, time events are getting paired but Recorded Time / Working Times still shows Zero hours or No working times recorded.
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• SAP SuccessFactors Time Tracking - Clock In Clock Out

1. Create time event via manual creation, Clock My Time quick action, Mobile, or import etc.
   You are able to find the time events from Time Sheet UI.
   
2. Time Events were successfully paired as checked from in Manage Clock In Clock Out.
   
3. But no time recording shown in Time Sheet UI>
   

The generated External Time Data is either in New status not yet processed, or in Error status failed in processing.

1. Go to Manage Clock In Clock Out and navigate to the corresponding paired time events. 
2. Click on the Copy Pairing ID icon for the second time event.
   
   This Pairing ID is the external code of the generated External Time Data .
3. Go to Manage Data and search for the External Time Data with the copied ID.
• If the Status is Error, it means the import of the generated External Time Data failed. 
  To get the reason behind the failure, please 
• EITHER
1. Go to Admin Alerts tool.
2. Select Import Time Sheets as the Admin Alert Type.
3. Search for the alert of the particular user.
   The alert message tells you the reason of the failure of external time data processing, like collision, missing main attendance time type, missing default import attendance time type, or others.
4. Please correct the data or the configuration.
5. Then please set the status of the External Time Data from Error to New and save.
   This will trigger a new round of processing of external time data. 
   As long as the data or configuration issue is solved, the processing should be successful and the status of the External Time Data will be set to Processed.
6. Then you will find the recording from Time Sheet UI.
• OR
1. Go to Administer Time of the employee.
2. Go to Time Alerts tab.
3. Then you will see the Import Time Sheets alert.
   The alert message tells you the reason of the failure of external time data processing, like collision, missing main attendance time type, and others.
4. Please correct the data or the configuration.
5. Then please set the status of the External Time Data from Error to New and save.
   This will trigger a new round of processing of external time data. 
   As long as the data or configuration issue is solved, the processing should be successful and the status of the External Time Data will be set to Processed.
6. Then you will find the recording from Time Sheet UI.

• If the Status is New, it indicates the generated External Time Data is not processed yet.
  Then please ensure the instant processing of External Time Data is enabled as per KBA KBA 2854180 - Time Sheet: Instant Import Of External Time Data can be referred to.
  Please also check the points in KBA to 3413476 to avoid deplay in External Time Data processing.

Import of External Time Data

CICO, Clock In Clock Out Time Type Derivation, Working Times, Default Import Attendance Time Type, externaltimedata, etd, external, time, data, processing, error, new, processed, punch, time, event, pair , KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , LOD-SF-TTR , Time Tracking , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Time Tracking all versions