SAP Knowledge Base Article - Public

3253532 - Recorded Time shows 0 (Zero) although time events are paired in SF Time Tracking CICO solution


After configuring Clock In Clock Out Time Type Derivation Configuration by defining Time Types used for pairing of time events, time events are getting paired but Recorded Time / Working Times still shows Zero hours or No working times recorded.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SAP SuccessFactors Time Tracking
  • SAP SuccessFactors Employee Central – Time Sheet

Reproducing the Issue

  1. Go to Manage Data.
  2. Select Clock In Clock Out Time Type Derivation Configuration.
  3. Configure Time Types as shown:
  4. Record Time Events for the employee by clicking on Create button.
  5. Time Events were successfully paired in Manage Clock In Clock Out.
  6. Recorded Time / Working Times is 0 hr 00 min.


Configuration in Time Profile


  1. Go to Manage Data > External Time Data.
  2. Check for employee's record of same date i.e. 29.07.2022 in our scenario.
  3. You can see that there is an error (shown below):
  4. Check Time Profile of this employee in Employee Profile > Job Information.
  5. Default Import Attendance Time Type should not be blank. 
  6. After making changes as suggested, Repeat the replication steps again.
  7. Check External Time Data > This should have the status 'Processed'.
  8. Timesheet will also show the Working Times with the Time Type as configured in Clock In Clock Out Time Type Derivation Configuration.

See Also

Configuring Time Type Derivation

Creating Time Profiles for Employees with Imported Times

KBA 3224586 - Default import attendance time type not set - Timesheet Import

Clock In Clock Out integrates the external time events coming from the time tracking services to the Time Sheet (External Time Data pushes the time event records to Time Sheet).


CICO, Clock In Clock Out Time Type Derivation, Working Times, Default Import Attendance Time Type , KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , LOD-SF-TTR , Time Tracking , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Time Tracking all versions