SAP Knowledge Base Article - Public

3253596 - Unable to submit Data Capture form for Existing Candidates - Recruiting Marketing

Symptom

Candidate is getting a message "There's already a profile associated with the email address you provided, so we can't create a new profile." when submitting a Data Capture Form.

Environment

SAP SuccessFactors Recruiting Marketing

Cause

Data Capture form is provided by the Recruiter to existing candidates manually. 

Resolution

When the recruiter provides the data capture form to the candidate by providing the link of the landing page manually (not from email campaign), the candidates will be getting a message "There's already a profile associated with the email address you provided, so we can't create a new profile." This message cannot be customized or updated. In order for existing candidates to submit the data capture form successfully, the link of the landing page must be sent to the candidates using email campaign. On then that their account will be authenticated and be able to update their candidate profile.

See Also

 2875521 - CRM - Understand Email Campaign Details - Recruiting Marketing
Data Capture Forms for New and Existing Candidates

Keywords

DCF, Data Capture Form, Message, Update, Error, Existing  , KBA , LOD-SF-RMK-CRM , Data Capture Form, Email Layout, Email Campaign , Problem

Product

SAP SuccessFactors Recruiting all versions