Candidate is getting a message "There's already a profile associated with the email address you provided, so we can't create a new profile." when submitting a Data Capture Form.
SAP SuccessFactors Recruiting Marketing
Data Capture form is provided by the Recruiter to existing candidates manually.
When the recruiter provides the data capture form to the candidate by providing the link of the landing page manually (not from email campaign), the candidates will be getting a message "There's already a profile associated with the email address you provided, so we can't create a new profile." This message cannot be customized or updated. In order for existing candidates to submit the data capture form successfully, the link of the landing page must be sent to the candidates using email campaign. On then that their account will be authenticated and be able to update their candidate profile.
2875521 - CRM - Understand Email Campaign Details - Recruiting Marketing
Data Capture Forms for New and Existing Candidates
DCF, Data Capture Form, Message, Update, Error, Existing , KBA , LOD-SF-RMK-CRM , Data Capture Form, Email Layout, Email Campaign , Problem