SAP Knowledge Base Article - Preview

3253790 - "Message Processor" and "Support Team" fields display business partner IDs instead of business partner names


  • Error "Business partner xxxx (Support Team) is not a business partner" is raised when filling the support team field with the Business partner name. 
  • Message Processor and Support Team fields in an incident show Business partner IDs instead of Business partner names when switching to display mode
  • The Business partners maintained in the fields Message Processor and Support Team are removed automatically when the incident is switched to edit mode.



SAP Solution Manager 7.2 SP 15


SAP Solution Manager 7.2


Business partner ID, Display, Incident, Partner function, Support Team, SLFN0003, Message Processor, SLFN0004, AIC_INCIDENT_H, BTPARTNERSET, ID, Partner Number , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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