3253856 - Unexpected Token Service response code error in Check Connection in Ask HR

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

You are implementing Employee Central Service Center ECSC (Ask HR), and are receiving the following error in the destination configuration in BTP:

Failure reason: "Unexpected Token Service response code. No response body was returned by Token Service. Check the configuration or contact Token Service owner." Received status code: "401"

Environment

SAP SuccessFactors Employee Central Services Center
SAP SuccessFactors Ask HR

Cause

Expected behaviour

Resolution

This is expected behaviour. Do not use the "Check Connection" button to check connection as mentioned in this guide: Configuring Destinations on SAP BTP

Keywords

Failure reason: "Unexpected Token Service response code. No response body was returned by Token Service. Check the configuration or contact Token Service owner." Received status code: "401", 401, ECSC, Ask HR, AskHR, No response body was returned by Token Service , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-INT , Integrations , Problem

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions

Attachments

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