SAP Knowledge Base Article - Public

3253872 - Error:"The action CANCEL is not possible. Refresh the screen and try again. If the problem persists, report an incident" While Cancelling Inbound Delivery Notification

Symptom

You want to cancel the Inbound Delivery Notification however system throws below error messages :

--> The action CANCEL is not possible. Refresh the screen and try again. If the problem persists, report an incident.
-->Error while creating or updating follow-up document.
-->Cancel not possible; invoicing document has already been canceled.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Inbound Logistics workcenter.
  2. Go to Inbound Delivery Notifications view.
  3. Search for relevant Inbound Delivery Notification ID.
  4. Select the relevant ID and choose Cancel Warehouse Request via Actions .
  5. System throws above errors.

Cause

Due to inconsisteny in an Inbound Delivery Notification, it gets stuck with “Released” status however all successor documents are already cancelled.

Resolution

An option:Refresh Release Status has been introduced which gets enabled for such inconsistent IDN documents. (Here IDN refers to Inbound Delivery Notification)

  1. Go to Inbound Logistics workcenter.
  2. Go to Inbound Delivery Notifications view.
  3. Search for relevant Inbound Delivery Notification ID.
  4. Select and edit it.
  5. Choose Refresh Release Status via Actions.
  6. Now Inbound Delivery Notification release status gets changed to correct status i.e."Not Released".

          Keywords

           Refresh Release Status, Actions,  Inbound Delivery Notification, The action CANCEL is not possible. Refresh the screen and try again. If the problem persists, report an incident,Cancel not possible; invoicing document has already been canceled, Error while creating or updating follow-up document, cancel warehouse request , KBA , actions , cancel warehouse request , error while creating or updating follow , inbound delivery notification , AP-IDP , Inbound Delivery Processing , Problem

          Product

          SAP Business ByDesign all versions