3253929 - Data in Priority Field Does Not Copy from Lead to Opportunity during Conversion

Symptom

When converting a lead to opportunity, the priority field value is not retained. Further, you see no option to maintain priority related settings.

Environment

SAP Cloud for Customer

Reproducing the Issue

Go to the Sales work centre.
Go to the Leads view.
Create a new lead with priority urgent.
Convert the lead to opportunity.

Result: the newly created opportunity has priority normal. You expected the priority to be copied from the lead.

Cause

The lead's priority urgent is no longer relevant once it was converted.

The Priority in Lead and Opportunity have different semantics and there they're not copied from one object to the next. This is not configurable and also cannot be changed due to compatibility reasons.

Resolution

The scope for Opportunity Conversion only covers copying of NAME, SOURCE and GROUP from Lead to Opportunity. Priority is not in this scope and this cannot be enhanced in standard because it does not serve the business requirement for most of the customers.

The priority is defaulted to Normal during document creation and it can be influenced only in PDI as of now.

Alternatively, you can post this as new feature request on our influence page.
Please note that it is not possible for our Support Team to provide you additional information regarding the availability of this feature in a future release.

Keywords

Priority, Lead, Opp, Ops, Opps, , KBA , LOD-CRM-OPP , Opportunity Management , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer core applications 2208