Symptom
Workflow email notification is showing the comments made by the previous approvers.
Environment
SAP SuccessFactors Employee Central
Cause
The email notification template used contains the tag "[[APPROVAL_CHAIN]]".
Resolution
This is the expected behavior. The [[APPROVAL_CHAIN]] tag will include all the comments posted by all previous approvers. As a workaround it is possible to use the [[RECENTLY_APPROVED_BY]], that will show the last user that approved the workflow.
See Also
2409741 - Customizing Workflow Email Notifications - EC
2087503 - Customizing Email Notifications Default Template Text
Keywords
Workflow comment, workflow approvers, [[APPROVAL_CHAIN]], [[RECENTLY_APPROVED_BY]] . , KBA , LOD-SF-EC-WFL-CUS , Custom Workflow Notifications , Problem