SAP Knowledge Base Article - Public

3254023 - Unable to Create Warranty without Name or Duration

Symptom

You notice that it is not possible to create a warranty without adding a Name or a Duration.

Environment

SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to Warranties work center.
  2. Click +.
  3. Try to create the warranty without the Name or Duration.
  4. See it is not possible.

Cause

The Name and Duration data for warranties are mandatory.

Resolution

This is the system designed behavior.

Keywords

SAP Service Cloud Version 2, Warranty, Warranties, Name, Duration, Unable, Not Possible, Create, , KBA , CEC-CRM-WAR , Warranty for SAP Sales/Service Cloud , How To

Product

SAP Service Cloud Version 2 all versions