Symptom
- The following error message is received when accessing Work Zone:
App could not be opened either due to an incorrect SAP Fiori launchpad configuration or a missing role assignment.
Failed to resolve navigation target "#workzone-home". This is most likely caused by an incorrect SAP Fiori launchpad content - A Corporate Identity Provider (SSO) is being used
- A 500 Internal Server Error is returned for the /dynamic_dest/JAM/v1/single_use_tokens request
- The following can be found in browser console logs:
POST <DOMAIN>.hana.ondemand.com/dynamic_dest/JAM/v1/single_use_tokens 500 (Internal Server Error)
(...)
Failed getting single use token: - Internal Server Error - The following error can be found in Work Zone for HR logs:
POST request to /dynamic_dest/JAM/v1/single_use_tokens completed with status 500 Retrieval of OAuthToken failed due to: Cannot determine user to propagate for OAuth2SAMLBearerAssertion destination. Either provide user_token JWT token (https://docs.cloudfoundry.org/api/uaa/version/4.7.1/index.html#user-token-grant) when retrieving the destination or configure it with SystemUser. stack: Error: Retrieval of OAuthToken failed due to: Cannot determine user to propagate for OAuth2SAMLBearerAssertion destination. Either provide user_token JWT token (https://docs.cloudfoundry.org/api/uaa/version/4.7.1/index.html#user-token-grant) when retrieving the destination or configure it with SystemUser. - SAP KBA 3069775 - "Unable to load the data." is displayed on WorkZone for HR was already applied
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Environment
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SAP Business Technology Platform
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SAP WorkZone for HR
Product
SAP Build Work Zone, advanced edition all versions ; SAP Business Technology Platform all versions ; SAP SuccessFactors Work Zone 1.0
Keywords
work zone workzon HR successfactors jam success factors WZ onboarding first access configuring identity federation corporate identity provider , KBA , EP-WZ-ONB , Onboarding for advanced edition , BC-IAM-IDS , Identity Authentication Service , SCM-IBP-SEC-IAM , Identity and Acces Management , BC-IAM-IPS , Identity Provisioning Service (IPS) , LOD-SF-JAM-SWZ , Collaboration Features , Problem
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