3254054 - Getting error: App could not be opened... Failed to resolve navigation target "#workzone-home"

• The following error message is received when accessing Work Zone:
  
  App could not be opened either due to an incorrect SAP Fiori launchpad configuration or a missing role assignment.
  
  Failed to resolve navigation target "#workzone-home". This is most likely caused by an incorrect SAP Fiori launchpad content
  
  
• A Corporate Identity Provider (SSO) is being used
  
  
• A 500 Internal Server Error is returned for the /dynamic_dest/JAM/v1/single_use_tokens request
  
  
• The following can be found in browser console logs:
  
  POST <DOMAIN>.hana.ondemand.com/dynamic_dest/JAM/v1/single_use_tokens 500 (Internal Server Error)
  (...)
  Failed getting single use token: - Internal Server Error 
  
  
• The following error can be found in Work Zone for HR logs:
  
  POST request to /dynamic_dest/JAM/v1/single_use_tokens completed with status 500 Retrieval of OAuthToken failed due to: Cannot determine user to propagate for OAuth2SAMLBearerAssertion destination. Either provide user_token JWT token (https://docs.cloudfoundry.org/api/uaa/version/4.7.1/index.html#user-token-grant) when retrieving the destination or configure it with SystemUser. stack: Error: Retrieval of OAuthToken failed due to: Cannot determine user to propagate for OAuth2SAMLBearerAssertion destination. Either provide user_token JWT token (https://docs.cloudfoundry.org/api/uaa/version/4.7.1/index.html#user-token-grant) when retrieving the destination or configure it with SystemUser.
  
  
• SAP KBA 3069775 - "Unable to load the data." is displayed on WorkZone for HR was already applied

• SAP Business Technology Platform

• SAP WorkZone for HR

work zone workzon HR successfactors jam success factors WZ onboarding first access configuring identity federation corporate identity provider , KBA , EP-WZ-ONB , Onboarding for advanced edition , BC-IAM-IDS , Identity Authentication Service , SCM-IBP-SEC-IAM , Identity and Acces Management , BC-IAM-IPS , Identity Provisioning Service (IPS) , LOD-SF-JAM-SWZ , Collaboration Features , Problem