3254075 - Error "Service Call failed; Report an Incident" When Trying to Migrate Contacts

When trying to migrate Contacts via Migration Tool, the system is showing error:

"Service call failed; report an incident"

SAP Business ByDesign

1. Go to the Business Configuration work center.
2. Go to the Overview view.
3. Search for the activity of Migration of Customers and open it.
4. Click Migrate contacts using the migration tool.
5. In the Migration Tool, select the required template.
6. Click Execute Migration > Step by step.
7. Error appears in the Simulate Import step.

A possible reason for this issue is the attempt to assign a contact person to a private account.

Currently, it is not possible to assign a contact person to a private account. You can only assign a contact person to corporate accounts.

To verify the situation, check in the Account Management work center if the Contact ID is associated with a Private Account/Corporate Account.

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