3254138 - Recipient E-mail in Customer Invoice is not the expected one

• You have maintained the recipient e-mail of Account XYZ and you expect the system to select this e-mail as the recipient. 
• When you create a customer invoice for Account XYZ, the system is selecting another e-mail. (XYZ is the ID of the Account).

1. Create a New Manual Invoice Request.
2. Maintain account ID as XYZ.
3. Click You can also and Edit Output Settings.
4. Under E-Mail Settings Session, the To e-mail address is AAA (AAA represents the e-mail address).
5. Open Corporate Account XYZ.
6. Navigate to Communication tab, Collaboration subtab.
7. Select "Customer Invoice / Credit Memo".
8. There is a recipient maintained as BBB (BBB represents for the e-mail address).
9. This one should be the e-mail address in the customer invoice.

In case of Customer Invoice, even though the recipient e-mail in the Account master data is maintained, the recipient e-mail will always be determined based on the Bill-To party.

Please ensure that the recipient’s email address is maintained in the Bill-To party so that the system can determine the correct email address for the customer invoice.

KBA 2856244 - Output Channel Selection in Customer Invoice is not the expected one.

Recipient Email, Customer Invoice, Bill-to Party , KBA , SRD-CRM-INV , Customer Invoicing , Problem