SAP Knowledge Base Article - Public

3254229 - I receive 'Table_Schema_Failed...Socket Error' in the Process Intelligence 'Integration Page' when trying to add a table

Symptom

I receive 'Table_Schema_Failed...Socket Error' in the Process Intelligence 'Integration Page' when trying to add a table.

Environment

SAP Signavio Process Intelligence 3.0

Reproducing the Issue

  1. Open new investigation in Process Intelligence.
  2. Navigate to the Integration page.
  3. Click on add table.
  4. Next, select the table name.
  5. Click next.
  6. See that you are faced with a 'socket closed' error.

Cause

The Process Intelligence application fails to get tables and columns due to a slow response from Service now which causes a SocketTimeoutException error.

Resolution

Development deployed a fix for this issue but if you are still facing this behavior please raise a ticket with us via the SAP ONE Launchpad and reference this Knowledge Based Article (KBA).

Keywords

process, intelligence, socket, error, table, schema, failed, integration, page, add , KBA , BPI-SIG-PI-DS , Data Source (CSV, Connector) , Known Error

Product

SAP Signavio Process Intelligence 3.0