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SAP Knowledge Base Article - PreviewSymptom
- You are using SAP Cloud for Customer Live Activity features
- Your business requires customer identification based on custom logic/parameters other than ANI (Automatic Number Identification)
- For example, when identifying customers based on their business partner ID, External Reference ID or any other custom.
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Environment
- SAP Cloud for Customer
- SAP Cloud for Service
- SAP Cloud for Sales
Product
SAP Cloud for Customer core applications 2208
Keywords
KBA , LOD-CRM-LA , Live Activity , Problem
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