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SAP Knowledge Base Article - PreviewSymptom
You have created a Ticket NLP Classification Model and selected Entity Type to Predict "Customer ID". However, the system is not recognizing and extracting the Customer ID when it appears in E-mail Interactions.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Machine Learning, ML, Service, Customer ID, Customer, ID, Status, E-mail, Mail, Email Channel, Channel, Unassociated, , KBA , LOD-CRM-ML-SRV , Machine learning for service cloud , How To
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