SAP Knowledge Base Article - Preview

3254304 - How to prevent C4C/Live Activity from automatically creating activities with phone calls or chats that arrive through the CTI integration

Symptom

  • You are using the Live Activity.
  • For every inbound phone or chat interaction processed via your CTI integration, a new activity is created in "Activities" -> "Phone calls" or "Chats."
  • Your business requires that activity creation be manual and not automatic.


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales 

Product

SAP Cloud for Customer core applications 2208

Keywords

Live Activity, phone call, supressed activity creation , KBA , LOD-CRM-LA , Live Activity , Problem

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