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3254594 - Error when launching course - Could not update studnet online component UserCourseClientServiceImpl launchStudentCourse() failed

Symptom

Users receive an error when they try to launch a course only in Production.

An application error has occurred. Please try again.

If you have further questions or issues regarding this error, please provide the error details below to your support group.

Error message = Could not update studnet online component UserCourseClientServiceImpl launchStudentCourse() failed.
Ticket No = 289
ErrorFingerprint [exceptionRootCauseTag=7042d5b55886bdbd458059f97acbe84e40525804, exceptionStackTraceTag=83741755083c9cf7b58528b07e99e0117a3f1f7f]


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning all versions

Keywords

Item not launching, error to launch course, exceptionRootCauseTag=7042d5b55886bdbd458059f97acbe84e40525804, exceptionStackTraceTag=83741755083c9cf7b58528b07e99e0117a3f1f7f, Could not update studnet online component UserCourseClientServiceImpl launchStudentCourse() failed, UserCourseClientServiceImpl, launchStudentCourse() , KBA , LOD-SF-LMS-CNT , Content , Problem

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