SAP Knowledge Base Article - Public

3254724 - New users consistently having to consent to cookies popup when accessing from direct link

Symptom

New users consistently having to consent to cookies popup when accessing from direct link

Environment

SAP SuccessFactors Learning
SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Make sure to enable in Provisioning "Enable Cookie Policy Popup" 
  2. New user is created in BizX and LMS
  3. New user is given LMS Learning Plan Direct Link through email
  4. User clicks on Direct Link and ends up in LMS
  5. User is presented with cookie banner and user clicks on OK to consent to it
  6. User then access any other section of the LMS and the banner keeps showing up
  7. The user must go into BizX Homepage and accept the consent
  8. Go back to LMS and cookie popup is still present

    Cause

    Cross DC CORS policy not applied to cookie consent.

    Resolution

    Will be resolved via short-term solution in 2H2022 via WEF-33899: The cookie policy popup will no longer appear on LMS without the ability to dismiss it permanently.

    Long term solution is enhancing to add CORS policy to consent for cross DC HCM suite environments.

    Keywords

    SAP, SF, success, factors, successfactors, LMS, learning, cookie, consent, popup, warning, pop, up, cookies, new, user , KBA , LOD-SF-LMS-INT , Integrations with BizX , How To

    Product

    SAP SuccessFactors HXM Suite Core 2205