SAP Knowledge Base Article - Public

3254735 - Optional upgrades does not recognize the Latest home page as checked/done after the Universal push upgrade

Symptom

  • After universal push upgrade while trying to upgrade Birthday and Work Anniversary you cannot proceed as the latest Home Page which should be as a prerequisite was not upgraded in the Upgrade Center yet.
  • Similarly After universal push upgrade while trying to upgrade The Learning Approvals and Learning Assignment Task you cannot proceed as the latest Home Page which should be as a prerequisite was not upgraded in the Upgrade Centre/Upgrade Center yet.

→   Latest Home Page was enabled as part of the universal push upgrade, this seems to not be recognized by the Upgrade Center. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  • Go to upgrade Center > Optional Upgrades (or/and Saved for later Upgrades) 
  • access Birthday and Work Anniversary optional upgrade (or The Learning Approvals or the Learning Assignment Task optional upgrades)
  • Prerequisite New experience home page is unchecked although Latest home page (aka Reimagined Home Page) was pushed

Cause

This has been identified as a backend issue (mismatched data) that need to be addressed by OPS team. 

Resolution

Reach out to Product support under LOD-SF-PLT-LHOM

For support team: Please check internal Memo. 

Keywords

sf, sfsf , sf sf, SuccessFactors, SuccessFactor, Success, Factor, bizx, Learning approvals activation in the development system, Reimagined Homepage, Optional upgrades, Universal push upgrade - Latest home page (aka Reimagined Home Page), prerequisite, INC2426815 , KBA , LOD-SF-PLT-LHOM , Latest Home Page , Problem

Product

SAP SuccessFactors HXM Suite Core 2205

Attachments

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